You, or someone with access to the laptop, had to have set the drive password. Unless or until you can remember the password, the drive is a paper weight for all intents and purposes.
If the drive has critically important data on it and cost of recovery is no object, a data recovery service such as On-Track may be able to recover the data. In this case the drive has to be sent to them to be disassembled in a clean room so that they can make a sector-by-sector copy of the data to a new drive. The cost for that service will take your breath away.
Pulling the BIOS battery as others have suggested won't work. The drive password does not depend upon battery backup for preservation.
If you send it back to Dell, they'll just install a new drive and charge you for the work. You can buy a new drive and put it in yourself easily enough and for a lot less money. Most laptop drives are very easy to change.
I used to work for IBM doing internal support. Once in a while we'd get a locked drive turned in usually by some sales toad who forgot his or her password. The standard response from the repair center was to verify that a password had been set and discard the drive if it had been. Then install a new drive, image it, and bill the business unit for the repair.How do I get rid of a Dell HDD password?
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How do I get rid of a Dell HDD password?It is in the firmware of the drive, no way around it without sending it back to vendor.If you set it, keep trying whatever passwords you usually use. I find it hard to believe you just happen to set a HDD password, by chance, the day you last used the laptop a month ago, and didn't use a "regular" password you normally use...
Send the machine back to Dell, after all, you are the registered owner, they should be able to clear it up I thinkHow do I get rid of a Dell HDD password?
If you have the service tag number,Dell should help you.Go to the Dell site,go to support and look for live chat,those morons that you call don't know anything.How do I get rid of a Dell HDD password?take out the BIOS battery and leave it over night. Put it back in the next morning and see if that helps...
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